Privacy Policy

This Privacy Policy ("Policy") describes how Mudah4D ("we", "us", "our", "the Platform") collects, processes, stores, shares and protects the personal data of individuals ("you", "User", "Player") who access or use the Mudah4D website atmudah4d.cam and the services made available therein.

Mudah4D operates as an online gambling platform serving players in Malaysia, including users based in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru and other locations across the country. We accept deposits and process transactions in Malaysian Ringgit (MYR/RM) through verified Malaysian payment channels including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX and major Malaysian online banking platforms.

We are committed to handling your personal information responsibly and transparently. This Policy has been prepared in accordance with the principles of applicable data protection law and our obligations under our international operating licence. By registering an account or continuing to use Mudah4D, you confirm your acceptance of this Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Mudah4D collects the following categories of personal data from users of the platform. The specific data points collected in each category will depend on your level of account activity and interaction with our services.

• Full legal name as it appears on your government-issued identification.
• Date of birth (used for age verification — players must be 21 or older).
• Residential address, including postcode and state within Malaysia.
• Email address and mobile phone number.
• Username and encrypted password credentials.

• Copy of government-issued photo identification (Malaysian MyKad, passport).
• Proof of residential address (utility bill, bank statement dated within 3 months).
• Selfie or liveness check images where required by our verification process.
• Source of funds documentation where required under AML obligations.

• Deposit and withdrawal transaction records including amounts, dates and payment method identifiers.
• Payment method details including masked account numbers, e-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) and bank account references.
• Full transaction history and running account balance.

• Betting history including game types, wager amounts, outcomes and session duration.
• Sports markets accessed (e.g., EPL, Liga Super Malaysia, UFC).
• Responsible gambling tool usage, including deposit limit settings and self-exclusion requests.
• Customer support interaction records and chat transcripts.

• IP address, approximate geolocation, device type and operating system.
• Browser type and version, screen resolution and language settings.
• Session timestamps, page navigation patterns and feature interaction logs.
• Cookie identifiers and similar tracking technologies (see Section 7).

We collect personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team or use any interactive feature of the platform.
• Automatically: Through cookies, server logs and analytics tools that record your interactions with the platform, including which pages you visit, how long you spend on them and what actions you take.
• From payment providers: Transaction confirmation data received from Malaysian payment networks including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks and Public Bank in connection with deposit and withdrawal processing.
• From identity verification services: KYC checks may be conducted in part through third-party identity verification providers who return a verification result and associated confidence score to Mudah4D.
• From fraud prevention partners: Risk signals and device fingerprinting data may be shared with and received from third-party fraud detection services to protect the integrity of the platform.

We process your personal data only where we have a lawful basis for doing so. The table below summarises our primary processing purposes and the legal basis for each:

Mudah4D does not sell your personal data. We share your data with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: We share relevant transaction and identity data with Malaysian payment processors (including DuitNow, FPX operators, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong) to facilitate deposit and withdrawal processing.
• KYC and identity verification partners: Personal data including identity documents may be shared with accredited third-party verification services to complete KYC checks as required under our licensing obligations.
• Fraud prevention and security services: We may share technical and behavioural data with fraud detection partners to identify and prevent fraudulent activity, multi-accounting and money laundering.
• IT infrastructure and hosting providers: Our platform operates on cloud and managed hosting infrastructure. These providers process data on our behalf under contractual data processing agreements that reflect our privacy standards.
• Legal and regulatory authorities: Where required by applicable law, court order or regulatory direction, we will disclose personal data to competent authorities. We will notify you of such disclosures where we are legally permitted to do so.
• Successors in business: In the event of a merger, acquisition, restructuring or sale of assets, personal data may be transferred to the successor entity, subject to continued data protection obligations.

All third parties with whom we share personal data are required to maintain appropriate data protection and security standards. We do not share your data with advertisers, data brokers or any entity whose purpose is unrelated to the operation of the Mudah4D platform.

Mudah4D uses cookies and similar tracking technologies to operate, maintain and improve the platform. Cookies are small text files stored on your device when you visit the platform. We use the following categories of cookies:

• Strictly necessary cookies: Required for core platform functionality including authentication, session management and security. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, display options and previously used payment methods to provide a more personalised experience.
• Analytics cookies: Collect aggregated data about how players interact with the platform, including pages visited, time spent and features used. This data is used to improve usability and platform performance.
• Security and fraud prevention cookies: Used to identify unusual access patterns, detect bot activity and support multi-account detection mechanisms.

You may manage non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on the platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

We retain personal data for the periods set out below, after which data is securely deleted or anonymised:

• Active account data: Retained for the full duration of your account relationship with Mudah4D.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure, in compliance with international anti-money laundering (AML) standards applicable under our licensing framework.
• Transaction and financial records: Retained for a minimum of five (5) years to comply with AML, fraud investigation and regulatory reporting obligations.
• Customer support records: Retained for a period of three (3) years from the date of the last support interaction.
• Marketing consent records: Retained until you withdraw consent or close your account, plus a reasonable period for dispute resolution.
• Technical and analytical logs: Typically retained for thirteen (13) months to support seasonal analytics and anomaly detection.

Retention periods may be extended where we are required to preserve data for active litigation, regulatory investigation or compliance with a lawful order.

Mudah4D implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including passwords (hashed with a strong algorithm) and financial identifiers.
• Strict internal access controls ensuring that personal data is accessible only to Mudah4D personnel who require it for their specific role.
• Regular penetration testing and vulnerability assessments of our platform infrastructure.
• Segregation of player funds from operational accounts, with account balance data stored and verified independently.
• Two-factor authentication (2FA) availability for all player accounts.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights, we will notify you without undue delay and take all reasonable steps to mitigate the impact.

Mudah4D operates with the support of infrastructure, technology and service providers that may be located outside of Malaysia. Where your personal data is transferred to and processed in countries other than Malaysia, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required by applicable data protection law.

Such safeguards may include contractual clauses agreed with the data recipient that reflect internationally recognised data protection standards, or reliance on the recipient's participation in an approved data protection framework. By using Mudah4D, you acknowledge and consent to the international transfer of your personal data in accordance with this Policy.

As a Mudah4D player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at[email protected]. We will respond within a reasonable period and in any case no later than thirty (30) days from receipt of a valid request.